At this time all confirmed examples of this condition are occurring at locations serviced by Comcast Cable internet.Īt this time the condition has only been found to occur on clients running the Windows 10 operating system “Fall creators update” also known as version 1709.

Technical details of the connectivity failure can be found in appendix below. This interruption could potentially be caused by network devices at the client, or by devices on the client’s internet service provider. This condition has been found to be caused by a specific form of network connectivity failure where the conversation between the client computer and TempWorks’ datacenter is interrupted suddenly and with no notification to either the client or TempWorks. The condition will not resolve unless the Remote Desktop process is manually ended by the user. In the months surrounding January 2018 several users of TempWorks Software’s “” hosted software model have reported frequent and persistent issues with the software appearing to “lock up”.Īn example of this particular condition is shown below, characterized by the appearance of a title bar on top of the window with the “(Not responding)” indication, as well as the pop-up message titled “RemoteApp” containing the “The server isn’t responding” error. Updated for latest information after Windows Version 1803 release

Remote desktop not responding